One among Samanage’s benefit propositions is the fact it lends organizations bigger visibility on concerns and incidents; perfectly, we think the vendor really should extend the visibility pitch to its asset management.
“Brokers can certainly track tickets and communications about incidents,” he stated. Junior administrators in many cases are in the forefront to obtain direct complaints from people, so we believed this remark is stating a great deal in regards to the software program.
Through the assist conclude, we appreciated the chance to track tickets and incidents effortlessly. On top of that, Samanage dashboard is absolutely intuitive, offering high-stage selection makers with quick insights on critical info without the should drill all the way down to aspects for strategic setting up.
“With reporting, measurability, and insights from Samanage, It truly is armed with the info to showcase the true value of IT to organizational leaders.”
SolarWinds (NYSE:SWI), a number one service provider of highly effective and economical IT administration application, nowadays introduced that it's signed an agreement to acquire Samanage, a highly reviewed and really rated IT company desk Alternative corporation located in Cary, NC. Over the past seven yrs, Samanage has created a powerful, nicely-highly regarded product or service guided by a purchaser-centricity that aligns very well with SolarWinds’ mission and motivation for the engineering Skilled community.
This award is provided only to top rated B2B items and demonstrates The truth that Samanage delivers the highest attainable level of provider. It highlights The seller’s substantial expertise in the business they’re marketing to as well as wants in their customers.
This award is supplied to software package options with a comprehensive totally free trial offer. We actually appreciated The truth that Samanage free of charge demo lets likely consumers to completely assess the product’s important capabilities and offers consumers the totally showcased prepare and adequate time for you to assessment the software program centered on their own wants or situation.
At last, Gordon has shared his feelings about the value of insights and more info visibility in a complete ITIL-ready company desk and asset administration Resolution. “Shoppers are observing previous the basics of hardware and program difficulties, and through expanding visibility and insights, are getting a more substantial part within the Corporation.
Your IT guidance might also doc most effective methods and common troubles and cull them into FAQs In the Samanage’s Knowledge Base. This on your own can lessen resolution workload so IT guidance can deal with solving far more elaborate concerns.
Within a the latest SolarWinds study, IT pros indicated that Charge (seventy six%) and ease of use (eighty four%) have been the vital, driving elements in the selection of the ITSM supplying.three This supports the necessity to get a SolarWinds method of ITSM – impressive, cost-effective, and easy to use items meant to resolve difficulties how that IT professionals want them solved.
Samanage presents thorough help options, which include on the internet resources, knowledgebase articles, and committed client help channels. Clients can obtain 24/7 technological assist, ensuring well timed assistance and determination of any concerns which will come up.
Know-how Administration: Capture and share institutional understanding via a comprehensive knowledgebase, facilitating self-services and decreasing help workload.
Reach out to our workforce of authorities, and let us guide you in analyzing no matter if Samanage is the right match for your personal Group's IT support management necessities.
There’s nothing exclusive about the Expertise Foundation–lookup, tags, edit, documentation are all regular options–other than to claim that it’s backed by a dependable ITIL-compliant backend.
In the matter of months, we were being ready to streamline our company requests and shipping flows by delivering Anyone–the big manager to aid brokers to rank and file across departments–increased visibility in their requests. Similarly, an agent can quickly raise a ticket simply by clicking the “+” button around the interface.